ARMS Reliability has recently employed new engineers for the Australian Operation and to better serve the needs of the Queensland, New South Wales and Western Australian Markets.

Pictured above following their induction week at ARMS HQ are
Les Gibson (NSW), Tim Mortensen (QLD), Nieresh Jeyarajakumar (VIC), Alun Brindle (WA), Chris Young (VIC), Helen Holdsworth (WA) and Adam Rounsley (WA)

Q. Do companies get the most out of the training dollar that they ante up for their employees?

Answer…. No!

Whilst training per se, is perceived to be important, as evidenced by the volume of training that occurs throughout industry, I feel that companies are still not getting “the biggest bang for their buck” from the training that they provide their employees.
Training is provided regularly for employees to attend  for the benefit of the company and also of the employees and in completing the course the employee(s) will leave with some new knowledge and skills or perhaps with prior knowledge being challenged, changed, reinforced or enhanced.
What then happens though when these people get back into the workforce? Do they then apply this new learning or do they go back into their comfort zones continuing to do what they did before?

If there is no compulsion to utilize their training, then it is quite possible that those people who have received the training may not use it, as trying anything new or different often requires more initial effort and it is possible, even probable, that they may get it wrong to start with and become disillusioned by the experience. Practise takes time and we are typically, across industries, time poor.
Unless people are given the time and opportunity to practise, using and perfecting these new skills, then there is the chance that they won’t use it of their own volition.

Is this the outcome that we desire? Read More →

Version 6 of RealityCharting® has been released. For those of you already using this easy-to-use RCA tool, there are a host of new features available including RC Coach to assist in developing your RealityCharts®, a new compact view to assist with printing large charts, the ability to link RealityCharts® and a host of other features.


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1)    Clues on finding causes…

When describing causes, you are searching for words to adequately describe the cause. Clues for finding the causes and for the description of these causes can be taken form the “effect” that you are questioning.

Example:  “Negative publicity”

We are looking for at least two causes here (as in each effect should have at least two causes). Whilst searching for the reason of why we have any publicity at all, which is probably the first cause, we also need to understand what makes that publicity negative, because not all publicity is negative. This would then be the second cause (or perhaps there may be more than one cause for the negativity so then second, third and/or fourth causes may follow).

It should be noted that whilst searching for at least two causes it is not restrictive to just two causes. This is the basic requirement and yet if diligently challenged more causes may still be found. It is the exhaustive search for causes that will provide the most opportunity for control of your problem, as the more causes you find, then the more opportunities you will have to control change or mitigate aspects of the problem.

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Welcome Gary Tyne – European Manager & Trainer

Gary TyneWe have great pleasure in announcing a return of Gary Tyne into the ARMS Reliability Business. Gary will be operating from the UK and will be offering the services of ARMS Reliability into the UK/European region.

Gary spent five years with ARMS from 2004 – 2009 as a Senior Reliability Engineer prior to returning to the UK with his family.

On his return to the UK, Gary spent two years with Syngenta where he implemented the Apollo Root Cause Analysis methodology and he also utilised the Isograph AWB software approach to Reliability improvement. Within the last year Gary returned to consulting with Rockwell Automation and assisted in the development of the Rockwell Automation Strategic Maintenance Program.

Gary has a wealth of knowledge and is very passionate about problem solving and reliability improvement. He is a trainer and facilitator of Apollo RCA and also an experienced user of the Isograph AWB software package.

Jack Jager…Apollo facilitator and trainer.

How many times have you read an incident report and have been left wondering what was being investigated, why particular corrective actions were chosen or even what the causal relationships were all about? We rely on the use of language to impart understanding to whoever reads the report and yet it is precisely this reliance that lets us down.

You are often required to interpret the information, using your own knowledge to fill in the gaps.
If you didn’t have any of the information or knowledge necessary to be able to understand the incident, then you would have had little clarification by reading the report.
This often occurs when vague or nebulous descriptors are used to explain causal relationships. It would be an indication that the actual causes or causal relationships have not been clearly understood, or that whoever has formulated the report has simply been unable to articulate the relationship to others, and yet this is the essential aspect of the report. Read More →

We recently launched a new website to service the Apollo Root Cause Analysis market. Offering Online bookings for public courses as well as information about our RCA Services and RealityCharting Software, is the starting point to discovering how this effective problem solving methodology can improve your business efficiency.