Version 6 of RealityCharting® has been released. For those of you already using this easy-to-use RCA tool, there are a host of new features available including RC Coach to assist in developing your RealityCharts®, a new compact view to assist with printing large charts, the ability to link RealityCharts® and a host of other features.


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1)    Clues on finding causes…

When describing causes, you are searching for words to adequately describe the cause. Clues for finding the causes and for the description of these causes can be taken form the “effect” that you are questioning.

Example:  “Negative publicity”

We are looking for at least two causes here (as in each effect should have at least two causes). Whilst searching for the reason of why we have any publicity at all, which is probably the first cause, we also need to understand what makes that publicity negative, because not all publicity is negative. This would then be the second cause (or perhaps there may be more than one cause for the negativity so then second, third and/or fourth causes may follow).

It should be noted that whilst searching for at least two causes it is not restrictive to just two causes. This is the basic requirement and yet if diligently challenged more causes may still be found. It is the exhaustive search for causes that will provide the most opportunity for control of your problem, as the more causes you find, then the more opportunities you will have to control change or mitigate aspects of the problem.

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Welcome Gary Tyne – European Manager & Trainer

Gary TyneWe have great pleasure in announcing a return of Gary Tyne into the ARMS Reliability Business. Gary will be operating from the UK and will be offering the services of ARMS Reliability into the UK/European region.

Gary spent five years with ARMS from 2004 – 2009 as a Senior Reliability Engineer prior to returning to the UK with his family.

On his return to the UK, Gary spent two years with Syngenta where he implemented the Apollo Root Cause Analysis methodology and he also utilised the Isograph AWB software approach to Reliability improvement. Within the last year Gary returned to consulting with Rockwell Automation and assisted in the development of the Rockwell Automation Strategic Maintenance Program.

Gary has a wealth of knowledge and is very passionate about problem solving and reliability improvement. He is a trainer and facilitator of Apollo RCA and also an experienced user of the Isograph AWB software package.

Jack Jager…Apollo facilitator and trainer.

How many times have you read an incident report and have been left wondering what was being investigated, why particular corrective actions were chosen or even what the causal relationships were all about? We rely on the use of language to impart understanding to whoever reads the report and yet it is precisely this reliance that lets us down.

You are often required to interpret the information, using your own knowledge to fill in the gaps.
If you didn’t have any of the information or knowledge necessary to be able to understand the incident, then you would have had little clarification by reading the report.
This often occurs when vague or nebulous descriptors are used to explain causal relationships. It would be an indication that the actual causes or causal relationships have not been clearly understood, or that whoever has formulated the report has simply been unable to articulate the relationship to others, and yet this is the essential aspect of the report. Read More →

We recently launched a new website to service the Apollo Root Cause Analysis market. Offering Online bookings for public courses as well as information about our RCA Services and RealityCharting Software, is the starting point to discovering how this effective problem solving methodology can improve your business efficiency.